Return & Exchange Policy

RETURN POLICY

We want you to love what you ordered, but if something is not right, let us know.

We offer a very simple and easy 14 days return policy to you. To return please contact our team at  returns@lilroos.com .

Please note that items returned must be in their original condition, where the item is unworn, unwashed, without alterations, and has all tags attached. We will be unable to provide returns if the products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label or if products are bought from our partner stores and other websites.

 Once the item is received we will assess and validate. www.lilroos.com reserves the right to deny return if the item does not meet its Return Policy guidelines. All returns approved by the company will be credited in your Bank Account within 10 working days.

Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. Please note that the following details in your reverse pick-up request are mandatory : (1) Your order number  (2) List specifying the item you wish to return. 

Once the email is received by us – a reverse pick up will be initiated from our end with our delivery partner for a fee of Rs. 99/-

EXCHANGE POLICY

If you are not satisfied with your order, please return and place a fresh order with us. All products returned will be subject to quality checks to ensure they meet the above conditions.